Last year, airlines in Uzbekistan reimbursed passengers 220 million sums due to complaints regarding violations of their rights.

Uzbekistan, Tashkent – According to AN Podrobno.uz, the Uzbekistan Competition Committee received approximately 240 complaints in 2024 regarding unsatisfactory passenger service by airlines operating in the country. As a result of reviewing these complaints, a recalculation in favor of consumers was made, amounting to around 220 million sums, as reported by a Podrobno.uz correspondent.

https://podrobno.uz/cat/obchestvo/v-proshlom-godu-aviakompanii-uzbekistana-vozmestili-passazhiram-220-millionov-sumov-po-zhalobam-na-n/2025-02-01 08:13:15

One of the incidents that became the subject of investigation occurred on November 24, 2024. At that time, flight HY-93 from Tashkent to Namangan was delayed. Passengers spent over 5 hours in the waiting area, but according to them, they were not provided with water, food, or access to a lounge, which led to their dissatisfaction.

During the investigation, the Competition Committee confirmed that the flight was delayed for 5 hours and 54 minutes due to adverse weather conditions. Additionally, 22 passengers voluntarily opted out of the flight, and Uzbekistan Airways refunded them the cost of their tickets.

According to consumer protection laws, if a service is delayed or performed poorly, the company is obligated to compensate passengers for their inconvenience.